Yawn. Sorry, I've just been researching for this blog post. Ah, the delightful world of business writing. It's a bit like Mills and Boon - you already know what you're going to get and you don't believe a word of it. Customer focussed; seamless end to end solutions; blah, blah, blah. I worked in customer service for many years and can confirm that the last thing anybody wants is for the phone to ring. As for seamless solutions, things fall apart without seams. Yes, business writing is boring, which is why most people don't read it. It's fine for stuff like "the small print" the "terms and conditions" or the "contact us" section - all the bits you don't really want people to read. But when it comes to persuading them to buy in first place, especially online, then you need them to read and respond