2011 was a very interesting year for social media. During 2010, we saw brand pages engaging in what was essentially a digital land grab, investing in social media advertising and engagement campaigns as a means of attracting the biggest audience, in the hope of beating their competitors to it. In contrast, 2011 was almost entirely about nurturing those communities that were developed in 2010 – many brands sought the expertise of a digital PR or social media agency to engage with their communities in a coordinated way, as a means of improving brand awareness and propensity to engage/convert. As we move into 2012, it perhaps makes sense to use the conclusions drawn from 2011 to make some predictions as to what 2012 may hold for social media marketing.